I can’t tell you how many times I have been frustrated with cabs. I would call them and let them know that I need one immediately and the response is always that the cab is on its way. Thirty minutes later, there is no cab and when I call back, they tell me that there are no cabs available. Or I would call early and let them know that I need a cab in two hours and the cab shows up immediately. There have been many times that I have been late to work if my car breaks down because I could not get a cab to show up.
Also, how many of you have been frustrated with cab purposely going the long way so that they would get a larger fare. I have been taken in a number of times until I got smart and started my own navigation so that I could tell the cab driver where to go if I am in a new city. I would usually tell them that I would give them directions.
So when Uber started its service, I was initially afraid to try it out. My friends and colleagues at work used the service and let me know how fast the service was. Then one day, I could not get a cab so I decided to use Uber. I downloaded the app, added my credit card information and then asked for the service. I was shocked to see that it would get to me in 4 minutes. And I could see where the Uber car was on my app. I was surprised when it did show up in 4 minutes. I was very excited and got to work on time.
Ever since then, I have not used cabs at all. I always use Uber whenever I can and so far I have not had a single bad experience. It is also always fun to find out more about the driver. I have had some interesting conversations. Usually when I am in a cab, the cab driver is talking to someone else on the phone all the way or part of the way. So it is refreshing to have someone you can talk to. I am always curious about who the drivers are and why they are working part-time.
So I am surprised to find out that there is a class action lawsuit against Uber. This is the Uber Background Check Class Action Lawsuit Settlement. Apparently the allegation is that Uber has misrepresented information. The information is about the fee charged to users. These is in regard to the background checks. These background checks are said to industry-leading. This is not the case. Uber’s background checks are not really adequate. The allegation is also that Uber does not provide the safest rides. In addition, the company does not really train the drivers.
The two parties decided to settle on January 20. The plaintiff in the Uber Background Check Class Action Lawsuit Settlement is Jacob Sabatino. So Sabatino and Uber sign an agreement to resolve the case. There was also a case against Raiser. Raiser was used to hire hire the drivers. This company shields Uber against any claims. It seems that it is very easy to pass the Uber background checks. Many people with criminal convictions have passed their tests. So some of the people who have convictions for identity theft have passed the checks. The same goes for those with burglary and also kidnapping convictions. This is scary as I do not want to be in a car with a kidnapper. Or someone who may rob me.
You know, come to think of it, when you order an Uber car, you are actually getting into a car with an absolute stranger. I have been comfortable getting in because I always thought that the background checks performed were good. Little did I know that they background checks were not adequate. I have heard of some people who have been robbed by their Uber drivers. So now it has become scary. I am glad that there is a class action lawsuit to resolve this.
Apparently the reason that the background checks are not secure is because there is no fingerprinting done. I guess that is correct as only with having fingerprints can you find out if some has a criminal background. Since these drivers are picking up passengers at their home, it becomes crucial that they are strictly checked so that they do not rob the homes of those who call them.
I do know also of Uber drivers who have been attacked by passengers. So I guess it goes both ways. The Uber drivers also have to be cautious. I feel bad when this happens especially when the Uber driver is only trying to make extra income. Many Uber drivers I have talked to say that this is their second job. They are trying hard to make ends meets and this is one way that they can do that.
What has surprised me recently is that there is so much demand for Uber cars that during peak times, they have decided to charged more. I was surprised when I was asked to accept a 1.5 % increase in price. Initially I was surprised and kept saying no and trying again. But I could not get past eh 1.5% increase. Since I had not planned for a cab, I had no choice but to accept. I was really not happy about it. But this has only happened to me once. I know that I do not have to accept but at the time when I needed the service, I had to get to the airport fast. If I waited for a cab then I would most likely miss my flight.
I know that there is another service that I could have tried. I could have tried Lyft. However, I would have had to download the app and attach my credit card to it. I just did not have the time to do that. So I went with Uber. Maybe the next time I get the information to increase the price, i will say no. And then call a Lyft ride instead.
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